Is Poshmark Reliable And Safe? Poshmark Review For Sellers

Poshmark Review

Poshmark is one of the most popular apps for buying and selling used fashion, with over 7 million active buyers looking for their next fashion find.

For those wanting to make money on the side, it’s never been a better time to start. The second-hand market in America is at an all-time high, with expectations to double by 2026.

However, should Poshmark be your main reselling platform?

In this Poshmark review, we’ll go through the platform’s good and bad sides, see what buyers and sellers have to say about it, and check how it compares to other popular reselling sites.

What is Poshmark?

In 2011, Poshmark launched as one of the first large-scale online marketplaces for second-hand goods. It began by selling predominantly women’s second-hand fashion. Since then, Poshmark branched into Men, Kids, Home, Electronics, Pets, and Beauty & Wellness categories.

Screenshot Of Women's Category On Poshmark
Source: Poshmark

The app steadily grew since its release and now boasts 80 million users (buyers and sellers combined). Users can buy and sell new or well-preserved second-hand items at any price, with 20 percent of each sale going into Poshmark’s pockets.

Popular brands you can find on Poshmark include Lululemon, Nike, American Eagle, Free People & Anthropologie – but hundreds more brands are being circulated and exchanged on Poshmark every day.

Is Poshmark legit and reliable?

Poshmark is a legitimate platform and a side hustle with the potential to earn decent extra income. The company posts regular press releases, which include a transparent overview of its finances, partnerships, attended conferences, and other company news. 

How reliable and safe the platform is will depend on who you ask.

As with any reselling platform, encountering some scammers is inevitable. Scams are performed by buyers and sellers themselves who try to trick each other to save or earn a few extra bucks. 

The major downside of the platform is that you may struggle to resolve such disputes due to the difficulty of getting in touch with their customer service. Fortunately, the Poshmark Protect Policy does offer security from the more common payment scams.

Poshmark reviews for sellers and buyers

Because Poshmark is a popular app with plenty of users, thousands of sellers and buyers have reviewed the company on various sites. Let’s look at some of the most common sentiments across Trustpilot, Sitejabber, and Influenster.

Trustpilot Poshmark review

Average rating: 1.4 stars out of 5

Trustpilot Poshmark Review
Source: Trustpilot

Here are a few quotes that reflect common complaints:

  • “No private chat function, so if you want to talk to a seller or a potential buyer, it is not possible, and there is absolutely no international shipping.”
  • “The support center of Poshmark does not give a damn about its sellers. I have sent countless emails about my sales and problems, and no one has reached out to me.”
  • “I sold only one item. And they deactivated 2 other listings sending me an email that I violated their rules. When I asked what did I violate – no answer.”

While most reviews on Trustpilot were quite damning for Poshmark, there were the odd few rave reviews, like this one:

“I’m actually shocked to see so many negative reviews! I have never had issues with PM customer support and I’ve been on both sides as a seller and buyer. They have been responsive, fair and timely.”

Sitejabber Poshmark reviews

Average rating: 1.5 stars out of 5

Sitejabber Poshmark Review
Source: Sitejabber

Sitejabber reviews weren’t much better than Trustpilot, with most reviewers giving less than two stars across all categories:

  • Posh is the worst when it comes to protecting the seller! I shipped a pair of non damaged no scratches no scuffs designer Sunglasses Dolce and Gabbana, the buyer received the item and completely destroyed the item in order to request a refund.”
  • “Not only does Poshmark take 20% of everything, they will also say every single designer bag is fake. It’s happened to multiple of mine (I know they aren’t fake).”

Influenster Poshmark reviews

Average rating: 4 out of 5 stars

Influenster Poshmark Review
Source: Influenster

Interestingly, the Influenster reviews were much more in favor of Poshmark:

  • “My favorite way to sell things. The update where they made sharing easier was life changing! I relied on this for money during the shutdown and I love how easy they make it to side hustle.”
  • “They offer tons of selling features and benefits. As long as you’re proactive about protecting yourself as a seller, there are no issues.”

Even so, Influenster users are also annoyed about the hefty commission fee:

  • “If you’re selling an inexpensive product (ex.- $10), you only keep $7.05, and when you send an offer to people in order to entice them to buy, you get even less of a commission & have to pay for the shipping discount. You are way better off selling through Facebook Marketplace.”

A closer look at Poshmark’s customer service

User Review Of Poshmark On Trustpilot
Source: Trustpilot

After browsing reviews across all three sites, both buyers and sellers appear to have difficulty contacting customer service. This has caused significant publicity issues. The company isn’t trusted to do right by its users and to help fix problems as they arise.

All of that being said, we have to consider that people are more likely to leave a review if they had a bad experience than if everything went well. Poshmark would not have so many users if the average experience for every buyer/seller was more negative than positive.

Benefits of selling on Poshmark

Considering the critiques mentioned above, you may be hesitant to throw your hat in the ring.  Before you make a decision you might regret, let’s see why many other (re)sellers continue to sell on Poshmark.  

First, there is no limit to how much money you can make on Poshmark – it is proportionate to how much time and effort you are willing to put into it, as well as the items you are selling.

Over the years, Poshmark has added several great features to help make sales and attract customers:

  • ‘Bundle’ feature lets you set preferences so that buyers can receive a discount when purchasing multiple items at once.
  • Sellers can send special offers to people who have liked their products, helping more shopping carts reach checkout.
  • A comprehensive sales report shows your item selling trends so you can adjust your strategy going forward.

Many sellers like that Poshmark takes a social media-style approach to selling, which means there are plenty of avenues to advertise your store and attract customers.

Cons of selling on Poshmark

Awful customer service easily takes #1 on the list of main cons. Sitting comfortably in second place is the 20% commission fee which eats into your profits. 

Another gripe certain sellers have with the platform is the average time it can take to sell an item on Poshmark. However, those complaints are only valid for specific categories like Skirts.

Fastest Selling Categories On Poshmark
Source: WhooshPosh

If we exclude “Jackets & Coats” and “Skirts” from the analysis (which only account for 4% of total sales volume), the average time to sell an item on Poshmark is fairly short – under 11 hours.

Poshmark vs Depop

Depop is one of Poshmark’s main competitors. While it gets less attention in the mainstream reseller market, Depop has a better reputation among Gen Z, who look at it as being ‘trendy’ with its retro and vintage listings.

Poshmark charges a flat rate of $2.95 for all sales under $15 and has a 20% commission on all sales above $15. Depop, on the other hand, has a 10% flat rate on all sales, along with a PayPal fee of 2.9% + $0.20 for U.S. sellers. On average, Depop’s commission will be less intrusive.  

Another notable difference is that Depop releases the payment as soon as your item sells, while Poshmark waits until the buyer receives your item.

Lastly, while both platforms allow you to message buyers, Poshmark users can only contact sellers on public forums. In contrast, Depop allows users to negotiate privately in DMs.

Also, in one of our latest articles, you can check out the a comparison between two of the most popular marketplaces out there: Poshmark and Mercari.

Is Poshmark the best platform for buying and selling online?

Based on reviews alone, it appears that Poshmark has much to improve. However, Depop has similar user ratings to Poshmark, as does Mercari. So ratings alone do not paint a clear picture.  

What can’t be denied is that Poshmark has a very large and active audience that you will want access to. Those users obviously think that the platform is worth their time.

If Poshmark becomes more proactive about customer service and buyer/seller support, it could be considered one of the best places to sell stuff online. There are many advertising options, the platform is intuitive and simple to use, and you can (re)sell items rather quickly.

Sell on Poshmark and other marketplaces with Crosslist

If you plan to sell items on multiple marketplaces, start using a cross-listing app. It will help you quickly cross-post your items on different marketplaces, saving the time you would spend recreating multiple listings.

Luckily for you, we have the app you’re looking for. It is aptly named Crosslist and this is how it works in a nutshell:

  • Register a Crosslist account: Crosslist can be used on any device! Simply sign in to get started.
  • Create new listings: Start from scratch by selecting the marketplaces on which you want to list your products. You can use your mobile phone to take and upload pictures of your products.
  • Import or cross-list existing listings: Crosslist allows you to import existing listings from other marketplaces. This way, you can quickly crosspost your stock between two or more marketplaces.
  • List on your marketplaces: Click the Post button to list your product on multiple marketplaces at once!

With Crosslist, besides Poshmark, you can list quickly on eight more marketplaces (eBay, Mercari, Depop, Vinted, Facebook, Kidizen, Tradesy, and Grailed).

Questions or just say hello!

Well, congratulations to you for making it this far! Here’s a reward in the form of a 10% discount code on your first month of Crosslist (add during check-out). Sign up now with a 3-day money-back guarantee!

10% off

BLOG10

If you have further questions, feedback, bug reports, or want to know a bit more about us, why not swing by for a chat and say G’day! You can view our website or have a chat with us through Messenger.

Leave a Reply

Your email address will not be published.