Mercari Review: Is Mercari Legitimate And Actually Worth Your Time?

Mercari Review For Sellers

Are you looking for the right platform where you can sell various items? In the world of eCommerce, you have eBay, Poshmark, Vinted, Grailed, and Tradesy – just to name a few.

Today, we take a closer look at Mercari, a platform that connects millions of people across the U.S. to shop and sell almost anything. 

Mercari is much smaller than the likes of eBay or Amazon, but it fosters a unique reselling community. Buyers come to Mercari for bargain deals and niche items; sellers stay for quick sales and low fees. There are more than 350K new listings on Mercari every day.

But, is Mercari a good option for sellers?

We’ve spent quite some time studying the platform and reading user testimonies to find the answer. In this Mercari review, you’ll find everything you need to know about being a seller on Mercari.

What is Mercari?

Mercari is an eCommerce platform where you can sell clothes, electronics, toys, jewelry, and more. It works well as a garage sale substitute and a market where you can build a solid career as an online reseller. Check out how to sell on Mercari guide to learn how.

Mercari was founded in 2013 in Japan before it expanded to the US a year later. Since then, the Mercari app has been downloaded more than 50 million times in the US. It receives many positive reviews for being simple to use and fast to sell.

Mercari Statistics
Source: Mercari

Is Mercari legit?

Mercari is a 100% legitimate online marketplace. 

It currently counts over 200 employees and 20 million active monthly users. The overall Mercari experience gets a straight A+ from the Better Business Bureau and a shy-of-incredible 4-star rating on Trustpilot. 

A frequently cited problem with Mercari is its lack of customer service. Most complaints are regarding the platform’s unreliable dispute resolution program, but to be fair, this is an industry-wide challenge. 

If you need assistance with your account, orders, or payments, you can reach Mercari’s customer service via email ([email protected]) or phone ((415) 800-1078), which seems to be a Monday to Friday service only. According to their site, you can reach them from 8 to 6. 

If you want to speak to an actual person, you need to dial 1-888-325-2168, press 1, and wait for anywhere between 1 and 10 minutes. 

Though there isn’t live chat support, Mercari’s customer service is also available on their social media pages. Find them on Facebook, Twitter, Instagram, and LinkedIn.

Mercari seller reviews

If you’re interested in earning money with Mercari, here’s what other sellers are saying about it:

Trustpilot Mercari review

Trustpilot Mercari Review

Mercari’s average score on TrustPilot is 3.3, based on reviews from 18,000+ users. Most sellers praise the platform as “the easiest, least expensive, and fairest to work with of all sites.” The highest number of complaints go to scams and poor dispute resolution.

Sitejabber Mercari review

Sitejabber Mercari Review

Reviewers on Sitejabber are less fond of Mercari. Over there, the low consumer rating of 1.37 stars from 1,768 reviews points to general dissatisfaction. In the last 12 months, only 1.9% of Mercari reviews were positive. What’s a common sticking point? Again, customer service.

Influenster Mercari review

Influenster Mercari Review

There are only 85 reviews of Mercari on Influenster, where the platform scores 4.5 out of 5 stars. The main problem for the reviewers are fees and customer service. However, most reviews are positive and cite ease of use and the possibility to buy items with balance as the thing they like the most.

Mercari review for buyers (what shoppers say about the platform)

Low prices, a variety of products, and the ability to find truly unique items are some advantages of buying on Mercari. As a buyer, you can also negotiate prices and make lower offers. You can contact the seller to review your shipping and payment options and create bundles. 

For all these reasons and more, buyer reviews are generally positive.

Mercari Buyer Review
Mercari Buyer Review On Trustpilot 2
Positive Mercari Review

Are you wondering how to leave a review on Mercari yourself? 

It’s easy. Go to the Order Status page and mark that you’ve received the item. Select your Rating and leave a comment for the seller.

Benefits of selling on Mercari

Sellers repeatedly praise Mercari for having the simplest listing process. The three-step process includes:

  1. taking a few pictures (the current limit is 12)
  2. adding a description (the more detailed, the better)
  3. stating your price (Mercari takes a 10% commission per purchase) 

Other benefits of selling on Mercari include:

  • Fees are lower than on similar platforms. Mercari takes 10% from each purchase, but it doesn’t charge for listings. For comparison, eBay takes up to 15%, depending on the category.
  • Better “Promote” features than on other apps. Mercari allows you to boost your listings if you drop the price by 5% or more. It’s easy to do and costs nothing (save for the price reduction). On eBay, you must pay a fee to promote an item. 
  • “Smart Pricing” automatically drops your prices. The feature helps you sell unwanted items faster by using an algorithm to make your prices more competitive. Plus, the listing gets a boost every time the price drops. 
  • Less crowded than eBay and other competitors. Less is more when you are an eCommerce seller. On Mercari, you can set up a niche shop and get cozy in categories with virtually no competition. 
  • More than a few low-cost shipping options. As a Mercari seller, you get to decide who covers shipping for every item – you or the buyer. 
  • Mercari actively encourages reviews and ratings. The Mercari Return Policy requires buyers to rate sellers, which helps build a healthy eCommerce environment. Not to mention, it also raises your credibility as a seller.

Mercari return policy

As a seller on Mercari, you get paid only after the buyer receives the item and leaves the rating. Until then, the money is in escrow. Buyers get a 10-day return policy, provided that they report the problem to Mercari’s customer service within the first three days after receiving the item. 

As for things buyers can and can’t return, Mercari’s customer service typically doesn’t accept returns on items that don’t fit. For example, if you’ve sold a piece of clothing that the buyer wants to return, Mercari will resolve this in your favor even if you haven’t disclosed measurements on the listing. 

However, if the item is incorrect, missing, or not as described, Mercari will accept it back. The same goes for items with undisclosed damages.

3 common Mercari scams to avoid

There isn’t such a thing as a fraud-free marketplace. Every eCommerce platform has its fair share of scams, and Mercari is no exception. If you do your due diligence and use common sense, you’ll find that Mercari is a safe environment for selling and buying.

1. The Switcheroo

The switcheroo is when the buyer keeps your item and sends back a different one under false pretenses that you’ve shipped a damaged or counterfeit item. There’s an easy way to prevent this – take photos or videos of items as you’re packing them for shipping. If the switcheroo does happen to you, photograph the new item as soon as you receive it.

2. False claims

Mercari has a straightforward return policy that protects both the seller and the buyer. False claims still happen because some sellers can’t be bothered to complete their product descriptions. As long as you describe your items in detail and have focused, well-lit photographs from multiple angles, false claims will bounce off you as bullets bounce off Wonder Woman.

3. Doing transactions outside of the platform

Resist the temptation to complete the purchase outside the platform. Mercari won’t be able to take the commission, but it won’t be able to protect you either. Going rogue might end badly for you – you might lose your stuff and your money. Even worse, your credit card info might get stolen. Be very careful with offline transactions.

Mercari vs Poshmark

Unlike Poshmark, Mercari sells more than just fashion accessories. It’s generally simpler to list products on Mercari than on Poshmark. Mercari has a lower commission as well, but Poshmark sellers have lower shipping costs. There is never an absolute winner when comparing these marketplaces. This is why many sellers use Crosslist to streamline cross listing between Poshmark and Mercari.

Want to learn more about how Mercari stacks up versus Poshmark? Then check out our Poshmark vs Mercari comparison article that goes into the nitty-gritty of these two marketplaces!

Mercari vs eBay

Mercari has a cheaper and less complicated shipping process than eBay because it doesn’t ship items globally. While eBay is available worldwide, Mercari is only for the US and Japanese audiences. Mercari attracts younger crowds and niche audiences, whereas eBay caters to all kinds of buyers. 

If you’re a rookie seller, it’s probably better to start with Mercari, where the listing process and shipping are less complicated. However, you should know that buyers have specific expectations from each platform – Mercari remains a low-cost marketplace with many second-hand items. 

Of course, you can still sell on eBay if you have listings on Mercari and vice versa. Using more than one platform will undoubtedly help you sell more. Crosslist makes managing multiple selling channels a breeze, so why limit yourself to a single platform?

Sell on Mercari and other marketplaces with Crosslist

One of the go-to pieces of advice if you are in the reselling business is to start using a cross listing app. It will help you cross post your items on different marketplaces, saving you the time you would otherwise need to recreate multiple listings.

This is how it works on Crosslist:

  • Register a Crosslist account: Crosslist can be used on any device! Simply sign in to get started.
  • Create new listings: Start from scratch by selecting the marketplaces on which you want to list your products. You can use your mobile phone to take and upload pictures of your products.
  • Import or cross-list existing listings: Crosslist allows you to import existing listings from other marketplaces. This way, you can quickly crosspost your stock between two or more marketplaces.
  • List on your marketplaces: Click the Post button to list your product on multiple marketplaces at once!

With Crosslist, besides Mercari, you can list quickly on eight more marketplaces (eBay, Poshmark, Depop, Vinted, Facebook, Kidizen, Tradesy, and Grailed).

Questions or just say hello!

Well, congratulations to you for making it this far! Here’s a reward in the form of a 10% discount code on your first month of Crosslist (add during check-out). Sign up now with a 3-day money-back guarantee!

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If you have further questions, feedback, bug reports, or want to know a bit more about us, why not swing by for a chat and say G’day! You can view our website or have a chat with us through Messenger.

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